Investigating a Presenter Issue

To investigate a presenter issue, please have the presenter capture the details below. For self-service presentations, provide this information to Support for investigation. For managed presentations, provide this information to your Production Manager.

• Event ID of presentation
• Description of issue
• Screenshot of the issue (if possible)
• Screenshot of System Test results (link below)
• Screenshot of WebRTC Test results (if applicable, link below)

System Test: https://event.webcasts.com/test/advanced

• Allow up to 30 seconds for the test to complete before taking a screenshot of the results.

WebRTC Test (Chrome-Webcam and ScreenShare Events Only): https://www.webcasts.com/test/webrtc.asp

• Click Start at the top of the test. Allow up to 30 seconds for the test to complete before taking a screenshot of the results.