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By default, voice-activated camera switching is turned on and controls who is on stage. If you'd like to choose which presenter webcams are on stage, turn off voice-activated camera switching and pin presenters to the video bridge. In Filmstrip layouts, you c...

Available with Simple List and Custom portal layouts (on the Portal Layout tab). With a portal, your viewers register one time and can attend any of the events after signing in to the portal. If you want, you can add checkboxes to the portal agenda and let vi...

After you add events and breakout sessions to the portal, the portal automatically sorts them by their scheduled date and time. Depending on the portal layout you select, you can further group your events with automatic grouping and sort events into tabs by br...

We offer multiple ways to broadcast no matter the scale of your event, the venue, or the location of your presenters. When you schedule a Live event, you select how presenters will connect their audio and video to broadcast to the audience. The device or metho...

For audio only broadcasts. To include pre-recorded audio in an On-Demand or Simulated Live event, upload audio files as primary event clips. Once uploaded, the clips can be added to the event in the editing studio. For more information, see Assemble or edit an...

To share videos during a Live event, upload them to your event content. Then in the Live Studio, choose how to present the videos: either launch a video as an overlay or inline (in the video player). Tip: To avoid distortion, if you plan to share a video inli...

After you schedule an event, you can get personalized assistance with delivering your event. Our event producers join 30 minutes early and provide 60 minutes of assistance during the event. Additional time can be purchased in 30-minute increments. Note: Depen...

Ensure your next event runs flawlessly, from start to finish. Our experienced event producers can handle every aspect of your event including setup (we'll create the event for you), presenter training, testing, player design and on-site video capture. Note: D...

Live events are broadcast live at the date and time you schedule. When setting up a Live event, choose how presenters will speak to the audience (on- or off-camera), the length of the event, and the maximum number of attendees allowed. Note: The event can be ...

If there is an issue with the audio and/or video quality, start by determining if it is an issue with a presenter’s telephone line or video feed or a local playback issue for a viewer.  Issues with the event's audio/video stream will impact the entire audience...

This troubleshooting article addresses issues related to a presenter's audio or video stream not connecting to the video bridge. Issue In the Live Studio, presenters are unable to connect their video stream to the video bridge. Resolution Make sure your ...

Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your telephone, select the Phone Audio tab in the Presenter Bridge section. The system should display a local dial-in number and Passcode for the presenter. Presenters can...

This message indicates that the computer’s video and audio sources are already in use or access is blocked.  Please follow the troubleshooting steps below: You should see a prompt in the browser asking if you would like to use your webcam/microphone. Click ...

To investigate a presenter issue, please have the presenter capture the details below. For self-service presentations, provide this information to Support for investigation. For managed presentations, provide this information to your Production Manager. Eve...

This troubleshooting article addresses issues related to connecting the webcam stream to the event. Issue You're a moderator and you connect the webcam stream, but it doesn't connect so that you can start the event. The connecting screen displays the video p...

If a Guest Presenter is dropped from the bridge, check to make sure an Admin has joined the Video Bridge in the Live Studio. An Admin needs to join the Video Bridge to connect and start the presentation. If an Admin has not joined the Video Bridge, you will se...

This troubleshooting article addresses issues related to the VCU stream not connecting to the event. Issue The moderator is unable to connect the VCU stream to the event when dialing out to the VCU from the Live Studio or when dialing in to the event. Can’t ...

You can collect marketing consent from event and portal registrants and provide links to privacy policies, terms of service, and more on the registration form. Event and portal reports let you easily identify those who provided consent and ensure you communica...

Control what your presenters see and what they can interact with in the Live Studio during the event. By default, all presenters can see the: Start Webcast and End Webcast buttons Audience count and audience list Webcast time alerts when the event is abou...

In addition to standard registration questions, you can add custom questions to the registration form and choose how registrants will answer each question. Registrants can either type their answers in an open text field or select from pre-defined answers that ...