Search Results

A portal is a website that you set up to host multiple events, replays, and other content from a single link. With a portal, your visitors register one time and can attend any of the events on the portal. Reporting is similar to event reports, except the resul...

For events and attendee portals. A landing page contains the event title (or portal title), date and time (events only), a registration form, a login form (for people already registered), and custom content you add. You can customize the text labels for headi...

The event window is made up of two layers: the player page background and the player container. The player page background is simply a background color or image. The player container holds the video player, event content tabs, sponsor logos, and the footer. Wh...

The body of the registration page is contained in three layers: under everything is the page background color or image. Next is the registration container which holds the landing page content and registration form. Finally, with a two-column layout, the form c...

The banner area is displayed at the top of the landing page and event window. It spans the entire width of the browser window. You can add logos and customize the color that displays behind the logos. To hide the banner, do not upload banner logos. Jump to: ...

Attendee portals have a registration page just like events. The registration page branding (logos, colors, and images) carries through to the portal. Portal layout and segment formatting options control how events and breakout sessions are listed on the agenda...

Open layouts incorporate the event title and date in the body of the landing page. They feature full-page background images and more options for placement of the registration form. Note: In Title Top layouts, you can set a background color for the registratio...

Available with Simple List and Custom portal layouts (on the Portal Layout tab). With a portal, your viewers register one time and can attend any of the events after signing in to the portal. If you want, you can add checkboxes to the portal agenda and let vi...

After you add events and breakout sessions to the portal, the portal automatically sorts them by their scheduled date and time. Depending on the portal layout you select, you can further group your events with automatic grouping and sort events into tabs by br...

For audio only broadcasts. To include pre-recorded audio in an On-Demand or Simulated Live event, upload audio files as primary event clips. Once uploaded, the clips can be added to the event in the editing studio. For more information, see Assemble or edit an...

To share videos during a Live event, upload them to your event content. Then in the Live Studio, choose how to present the videos: either launch a video as an overlay or inline (in the video player). Tip: To avoid distortion, if you plan to share a video inli...

After you schedule an event, you can get personalized assistance with delivering your event. Our event producers join 30 minutes early and provide 60 minutes of assistance during the event. Additional time can be purchased in 30-minute increments. Note: Depen...

Ensure your next event runs flawlessly, from start to finish. Our experienced event producers can handle every aspect of your event including setup (we'll create the event for you), presenter training, testing, player design and on-site video capture. Note: D...

Live events are broadcast live at the date and time you schedule. When setting up a Live event, choose how presenters will speak to the audience (on- or off-camera), the length of the event, and the maximum number of attendees allowed. Note: The event can be ...

If there is an issue with the audio and/or video quality, start by determining if it is an issue with a presenter’s telephone line or video feed or a local playback issue for a viewer.  Issues with the event's audio/video stream will impact the entire audience...

This troubleshooting article addresses issues related to a presenter's audio or video stream not connecting to the video bridge. Issue In the Live Studio, presenters are unable to connect their video stream to the video bridge. Resolution Make sure your ...

Connecting using Phone Audio If you would like to connect to the Presenter Bridge using your telephone, select the Phone Audio tab in the Presenter Bridge section. The system should display a local dial-in number and Passcode for the presenter. Presenters can...

This message indicates that the computer’s video and audio sources are already in use or access is blocked.  Please follow the troubleshooting steps below: You should see a prompt in the browser asking if you would like to use your webcam/microphone. Click ...

To investigate a presenter issue, please have the presenter capture the details below. For self-service presentations, provide this information to Support for investigation. For managed presentations, provide this information to your Production Manager. Eve...

This troubleshooting article addresses issues related to connecting the webcam stream to the event. Issue You're a moderator and you connect the webcam stream, but it doesn't connect so that you can start the event. The connecting screen displays the video p...